Sometimes we make things too complicated.  I use a simple model for communication – a model of inputs, process and outcomes.  This model helps my coaching clients think about:

what results they want from a communication and

how to plan their inputs and manage the process, to give themselves a greater chance of achieving their desired outcome. 

Every communication has an outcome, whether we intend it or not. What you put in (the words you use, your tone of voice and your body language) influences the outcomes you get. Knowing your natural Interaction Style helps you match your inputs to your intention so that you get the results you want.